IFS Institute's Complaint Policy

IFS Institute is committed to providing a fair, effective and transparent process to respond to complaints and concerns raised by our staff, program participants and community.  This policy sets out the procedure for receiving, reviewing, and responding to complaints.  

We are committed to resolving complaints in a timely way, and in alignment with our DE&I Commitment Statement as well as our Code of Conduct.

The monitoring and assessment of compliance with these standards will be the responsibility of IFS Institute's Leadership Team. While IFS Institute goes to great lengths to assure fair treatment for all participants in its events and activities and attempts to anticipate problems, it recognizes that complaints may arise.  

When a complaint is made known to the IFS Institute, the following guidelines will be followed with respect to achieving a solution:   

(A) The person making the complaint will be asked to submit their complaint in writing, via the on-line complaint form that can be found at the bottom of the contact us page of our website.   

(B) The complaint will be directed to the IFSI Director who has primary oversight of the area related to the complaint. A decision or resolution will be made by this Director in a timely manner 

(C) If the individual making the complaint is not satisfied with the decision/resolution of the Director, they may submit an appeal  

(D) A final decision in consultation with the IFSI Leadership and CEO will then be issued. Once the final joint decision of the CEO and relevant Director(s) is issued, the complaint process is complete.