Troubleshooting Login or Account Creation Issues in the Learning Hub

If you are experiencing difficulty logging in or creating a Learning Hub account, try the following steps:

• Double check your email address or username for any misspellings or incorrect characters. The email address must match exactly what you typed in when you started your account.
  • Use the steps in our article on resetting your password.

• Update your web browser (Chrome, Firefox, or Edge are recommended).

• Clear your browser’s cache, cookies, and browsing history, then close and reopen your browser.

• Ensure your device’s operating system is up to date, then restart your device.

• Access the Learning Hub using a private/incognito window or a different browser or device.

These steps resolve most login and account creation errors.

If the issue continues

If you are still unable to log in or complete account setup after trying the steps above, contact support.

When reaching out, please include:

• The email address you are using

• A screenshot of any error message (if available)

• The browser and device you are using

Providing this information helps us resolve the issue more quickly.