Why Your Customer Portal Email Address Matters

To avoid access issues, your Customer Portal account must use that same email address, or your email must be updated across IFS Institute systems.

Why this is important

When registration invitations are sent, your access is linked to the email address associated with your General Application. If your Customer Portal account uses a different email address, you may not be able to access registration correctly.

This is why it is important to confirm that your Customer Portal account is associated with the same email address used on your General Application before registration invitations are sent.

Use an email address you can continue to access

We recommend using a personal email address that you check regularly and will continue to have access to long-term.

Avoid using a work, school, or organization-based email address if you may lose access to it in the future. If you lose access to that email account, you may miss important updates or have difficulty accessing registration.

What to do if your email addresses do not match

If your Customer Portal account uses a different email address than the one on your application, please contact us so we can help review and update your information.

Please include:

Before registration invitations are sent

Please confirm your Customer Portal account information as soon as possible. Updating this information in advance helps prevent registration delays if you are invited to register.